Keys to success
There are many reasons why NJC is a successful company. Our keys to success help us to maintain our competitive edge.
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Our customers
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Our people
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Urgency
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Consistency
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Creativity
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Control
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Transparency
Our customers are our business. We know the importance of nurturing relationships and building long term partnerships with our customers, built on trust. We also know how important it is to target quality prospective customers that share our values and standards. All tenders are evaluated prior to submission with specific criteria to ensure the prospect is appropriate.
Our people are equally as important as our customers. The quality of service provided is in large measure governed by the quality of our front line staff. Recruiting, motivating and looking after the best people, with excellent training and management support, goes a long way to providing consistent service quality.
Why put off until tomorrow, what can be done today? NJC people are obsessed with urgency. This attitude ensures a rapid response to all situations for our customers. Our online helpdesk facility ensures that all reactive requests are received and passed on to the relevant people for action, keeping our customers informed at every stage.
NJC has comprehensive and effective quality management processes in place to deliver services in a consistent manner. Our systems eliminate complacency and ensure reliable service performance for the life of the contract.
Creativity is at the heart of what we do. We provide creative solutions to our customers' problems and continually improve our service to meet their changing needs and expectations. Our creative systems provide critical business intelligence that enables us to optimise efficiency and maximise productivity of resources.
Our unique systems enable us to keep control of the service quality. For example, our operatives must have the correct training certificates in place to be deployed for a specific task. NJC self perform all specialist cleaning activities, which are delivered by in-house trained operatives. This allows us to directly control the service quality. AMONET is our own, online helpdesk, service desk and document management system. The web based system provides complete service transparency to our customers. It also enables us to meet the requirements of ISO 9001, 14001 and OHSAS 18001.
