Our values
Our core values form the foundation of NJC. Putting these values into action increases our ability to deliver high levels of service.
Respect
It is important that we show respect for the individual and treat others as we would like to be treated. A culture in which communication is two-way, clear and constructive, and the contributions of all team members arevalued, as well as differences respected, will support learning and continuous improvement and enable us to stay
ahead of the competition.
Progression
This is essential to grow our business and continue to be recognised as a market leader for operational efficiency. NJC will continually improve through change and provide employees with the opportunity to learn and develop. We will create an environment where people are encouraged to demonstrate innovation by successfully implementing new ideas.
Passion
This is an inherent part of NJC. It is vital that all team members enjoy their work and are passionate about providing high levels of customer service. NJC create a working environment in which employees can be proud of their job and realise how important it is. NJC employees know how much their hard work is appreciated, which makes them feel good and people who feel good about themselves produce good results.We know how to ensure that our people focus on quality of output and service attitude. This means that our service performance is consistent throughout the whole life of the contract.
Excellence
We maintain our competitive advantage by giving the best possible quality and value for money for every project or service we deliver. To be the best at what we do and deliver better services than our competitors, we must continually raise the bar, meet and exceed the expectations of our customers. Value for money is a function of cost,risk and service quality. Reducing costs will invariably impact on risk or quality. We must measure service quality and manage occupational risks at anappropriate cost.
Innovation
This is vital for NJC to provide solutions that meet the changing needs of our customers and to ensure compliance. Our IT experts have developed our own service desk system for monitoring performance called AMONET. NJC use the business intelligence provided by the state-of-the-art software and data collection systems to maximise productivity, operational efficiency and employee performance.
Integrity
This is central to the way we do business and crucial to our external credibility and continued respect in the market place. To demonstrate integrity everyone must follow ethical business practices, be reliable, trustworthy and honest, deliver our promises and have a fair minded approach.
The transparency provided by our cost models and online service desk, demonstrates our integrity.
Our mission
‘To be the most respected company in our sector and to have the best reputation for customer service, innovation, quality and operational efficiency'
