The proof of the pudding...
"Hi Vince. Following on from our tenants meeting this morning, when you left one of the tenants commented on the infusion sticks starting to run out and then they were replaced without her having to ask. This really went down a treat I must say!! There was nothing to report for us this quarter in regards to cleaning and it is down to all the efforts of yourself and your team, so I would like to thank you all for the efforts over there, it is making a real difference."
Karen Steer, Estates Manager
Land Securities plc
"I am hugely impressed, this cannot be just a coincidence! Thanks to you and your cleaning staff for getting the tissue dispensing so right. I have checked all the toilets in the building and can confirm that all of them are functioning perfectly."
Virginia McDonald, Customer Services Officer
John Laing Integrated Services
"Your boys are fantastically endearing and welcoming. I just need to say that because manners and attitude are more than good with your team. Cleaners and Porters always get the blame for everything and I think it is important to say when people are just brilliant personalities at work."
Neil Tilley, Facilities Manager
Parliamentary Standards
"I'd like to feed back that Paul Sullivan has impressed me as an exceptionally good Post Room Manager, with excellent customer service skills. He is both professional and approachable. I have called him a few times to discuss various issues and he has always treated me with the utmost courtesy answering my queries clearly and always either offering a solution to any problems we might be experiencing or providing us with a better understanding of how things run. A reliable post room service is very important for all our staff and the introduction of scanning deliveries and emailing the receipt to reception has only improved on what has become a thoroughly reliable, consistently high standard of service. Please pass on a big thanks to Paul and his team for all their hard work from everyone at Kazakhmys.
Monique Otai, Facilities Manager
Kazakhmys Services Ltd
"Vince, today we have played host to our main board members from Paris. Joanna has been rushed off her feet supplying copious amounts of refreshments throughout the day, not to mention all the washing up this entails. She has handled all this extra work without a moan and is credit to your company's excellent customer service ethos. I have agreed to let Joanna leave early today, so please dont dock her wages!"
Alyn Such, Facilities Manager
Euler Hermes UK plc
"Since we arrived we have had no problems at all and nothing but praise and complements for the staff. They are doing a fantastic job and everyone from the receptionists to the Managing Director are very pleased with the work. We have quite a number of staff but the entire office space is always clean and tidy, even when I arrive at 7.45am. We also had a few problems with our dishwasher being out of action for a short period, however, the cleaning staff never complained and everything was still cleaned to dishwasher standard although all done by hand."
Kelly Skinner, Facilities Manager
Mabanaft Ltd
"Last week, James (Senior Estate Manager) showed me around our New Street Square development and I was particularly impressed by the finishes your team has managed to create on the stone flooring. James did say that a massive amount of work was required to get the floor finishes to this state of perfection, but it is very much appreciated"
Francis Salway, Group Chief Executive
Land Securities plc
"Please can you thank your wonderful workers for the magnificent job they did in our offices. I felt terrible leaving such a mess of cardboard and general detritus. I couldn't believe the difference when I came in this morning."
Philippa Holister, Office Manager
Kelkoo
"In NJC we have found a cleaning service provider who keeps their promises; delivering a hassle free service both on time and in budget, whilst providing solutions to our problems. NJC really go the extra mile and we have no hesitation in recommending them."
Richard Potter, Director Operations
Goodman UK Business Parks
"Thought I should pop you a quick line just to say that I had a quick chat with one of the cleaners the other night and he said he is extremely happy to work for you guys. He said that not only the treatment is much better, but also all equipment and materials they are being provided with are making a huge difference. I only wanted to pass my congratulations on to you guys and thank you for the good work"
Bruno Conde, Facilities Manager
Skanska
"NJC were chosen because they have shown an excellent understanding of, and alignment with Land Securities core values, coupled with a refreshing passion for service delivery”
Ian Burr - Estate Management Director
Land Securities plc
"Cleaning is often the most difficult and troublesome service to manage. Too many customers select their cleaning contractors on price and then express surprise that the required service levels are neither achievable nor sustainable. Both customers and suppliers would do better to focus on value for money: that is combining an appropriate level of quality with an acceptable level of risk at an appropriate cost. Choosing the lowest cost inevitably means reduced service quality, increased risk of service failure or both.
Arlington has always understood that all of our supplier partners, whether building contractors, or service providers are trustees for our brand. It is sad that so many occupiers do not realise that their facilities and the way they are looked after speaks volumes about their company and service values.
This is why Arlington has a very successful 10 year supplier relationship with NJC. NJC like our other supplier partners have learnt that it is better for everyone, if they just do what they promise and get it right first time, on time and in full. In return we reward them with repeat business and an increasing stake in new opportunities as we grow together. Most suppliers, put simply never get there! Make sure you make the right decision."
Howard Bibby, Managing Director
Arlington Business Services Ltd
Thank you for all your good wishes, it has been a REAL pleasure working with you guys, I have never worked with a company like NJC, you are the most efficient, professional and customer orientated. You need to be proud of your company and in particular Connie who I will remember fondly. Her support in times when I was a novice was invaluable in particular showing her professionalism by showing me the way in the cleaning industry without judging me for not knowing very much, so thanks Connie!”
Jane Lansbury, Cleaning Manager
Amey Business Services (National Physical Laboratory)
"Dear Wayne (NJC Projects Manager), I am writing on behalf of the Pepsico UK team to express our appreciation of the outstanding support you offered during our flood crisis at our head office in Theale. I understand that you attended site at the last minute on the morning of your friends wedding, to ensure that we could reopen the building on Monday morning. I appreciate the dedication you showed to our business and team by sacrificing your personal time on Saturday. I want to recognise your exceptional support with a small gift to show our appreciation. Sincere thanks once again for your support."
A. Salman Amin, President
Pepsico UK & Ireland
"Not Just Cleaning have been employed by our company for almost 2 years as ‘office cleaners’, but as the label on the tin says….. (does what it says on the tin…) they are not just cleaners. As well as providing the usual services, at our request they have provided recycling of waste, provision of cleaning consumables and hardware, occasional house cleaning when our staff moves from let accommodation and provided us with other staff as the needs arose.
"The cleaning service that NJC provides is obviously very good, but more importantly as a company they listen to and are responsive to our needs, from the person that answers their phone, their Directors who are always happy to talk to us onto the actual cleaners, supervisors and managers.
"I would be more than happy to recommend their service to another company (and have)."
Pam Lacey, Facilities Manager
Symrise Ltd
"We have been asked to pass on thanks to Tricia by one of the Genzyme staff who works in the area Tricia cleans. They have said she is always helpful and kind. Many thanks for the hard work.'"
Stephanie Cooke, Facilities Manager
Genzyme Ltd
"Just to say that NJC are doing a fantastic job. We are getting some fantastic feedback and buildings are so vastly improved. Thank you."
Susie Griffin, Facilities Manager
PepsiCo UK & Ireland
"I am happy to let you know that the standard of cleaning displayed by your team of cleaners is extremely good, which is exactly what we need in our very prestigious Grade II listed building.
"The team are very responsive to our requests, and communication between myself and the Cleaning Supervisor is maintained on a regular basis.
"I have always found NJC staff and Management to be most professional in the way they deal with our clients and ourselves, and am most impressed at the attention to detail given when training new cleaning operatives at our centre."
Lynn Pullen, Office Manager
Start International Ltd
"In the 28 years I have been involved in buildings management there have only been a few contractors / companies that have carried out their promises exactly as stated. NOT JUST CLEANING LTD is one of this select group when it comes to cleaning our windows. Two years ago, with a little scepticism, I made use of their “ladderless” window cleaning system, but have been delighted with the results. Even more so in that their own quality monitoring actually picked up areas that they thought were not to their standards and returned to make good, thereby giving me more confidence in continuing to employ them."
Alan J Miles, Site Manager
John O’Gaunt Community Technology College
"Cleaning here at the Exchange has always been to a high standard and I would like to thank all of you for your hard work."
Graham Birch, Facilities Manager
Vodafone Ltd
"Thank you very much for all your help and efforts, it has been greatly appreciated and all that you have done over and above has not gone unnoticed. I very much look forward to working with you in the future (not too distant I hope) and should you ever require any recommendation whatsoever I would be only too happy to supply, I will also recommend your services wherever possible."
Marie Gooding, Director
Cleaning-Maintenance Company Ltd
"Having visited the site this morning, I could not let the situation pass without writing to thank you and Mark, and all your staff, for such an excellent job at very short notice over the weekend.
You will be pleased to know that the ‘inspection’ passed virtually without comment, which would not have been the case prior to your visit!
Thank you again for all your help, especially at such very short notice, and please thank Mark and your staff for achieving such good results."
Peter Daniels, Director
Business Park Services Ltd
"As you are aware, it is now two years since “Not Just Cleaning” began cleaning for English China Clays. I am pleased to advise you that we continue to be happy with the high standard of service both you and your staff provide."
Debra Howard, Office Administrator
English China Clays plc
"Just a quick note to thank you all for your help over the last few months. As I Have said before it is the first contract that I have been on when all of the complaints were not about the cleaning. Thank you for making my life a lot easier than it could have been."
Lorraine Beckett, Facilities Manager
Symonds plc
"Further to our telephone conversation, I would really like to thank you for all the hard work your team has put into cleaning our Buchan House offices. As I said, we really cannot fault you – if there has been a problem it has been dealt with professionally, quickly and efficiently."
Wendy Hayden
4D Communications
"Just a brief note to thank you and your people for helping us out at such short notice following the unsatisfactory performance of the previous service provider. Rest assured that your dedication to get the job done at all costs is warmly appreciated and I am delighted to tell you that your organisation is now the second largest ABS supplier, after Reliance."
Howard Bibby, Managing Director
Arlington Business Services Ltd
"I just wanted to write and thank you all for your help and support with the Blackwells cleaning contract in Oxford. I have really appreciated all your efforts in these 2 buildings."
Charlotte Fawkner-Corbett
Arlington Business Services Ltd
"I just wanted to pass on this email to the NJC management team. It would appear that the daily housekeeping service, and Monika in particular, is proving to be a great success. I have had nothing but positive feedback from all three sites and I think work of this standard should be recognised."
