AMONET CAFM system
AMONET is an award winning online helpdesk, service desk and document management system designed and owned by NJC. It provides a rich set of functionality traditionally found only in non-web applications. When necessary the system can be extended with extra features or modules to meet the specific needs of individual clients.
NJC won the 2011 PFM e-business Award for Amonet. The judges said: It's great to see a small company using technology very effectively to enhance their own business and the services they deliver to their customers. This is an impressive end-to-end system that shows real thought in its development and care in its implementation. The concept serves as a first-rate model for others in the sector to emulate.
The AMONET system is the foundation of NJC's processes, policies, controls and performance monitoring. It supports our compliance with ISO 9001/14001 and OHSAS 18001.
When combined with mobile technology such as PDAs and pocket memory scanners, our operatives collect real time data relating to routine tasks, reactive tasks and quality audits. The reports generated from the data, enable our managers to monitor output of resources and implement changes to maximise productivity.
The functionality of AMONET includes:
- Help desk call centre facility.
- Fingerprint recognition time and attendance module.
- Staff training document management.
- Health, safety and environmental document management.
- Immigration check module.
- Expiry notifications and monitoring of document compliance.
- Routine planned work schedule management with mobile devices.
- PPM task management.
- Reactive task management via help desk.
- Accident reporting module.
- Mail room management system.
- Resource booking module.
- Auto performance report scheduler.
- PAT test registers
- Service audits with PDAs.
- Financial module with quotation, variation and budget management.
- Transparent supplier performance reporting against KPIs and SLAs.
- Real-time reporting / monitoring via PDAs and scanners over WI-FI or GSM/GPRS.
- Integration and data transfer with other IT systems.
