Quality
NJC has implemented a Quality Management System that meets the requirements of ISO9001:2008.
Quality Policy
The continuing policy of Not Just Cleaning Ltd is to provide a professional and efficient service to meet all of the agreed requirements of our customers. This achievement will result in securing efficiency and the enhancement of long-term profitability.
The Board of Directors and the Management Team bear the responsibility for establishing, maintaining and implementing the system for controlling those particular activities for which they are responsible. We undertake to ensure through instruction, practical example and training that quality is the aim of all members of the Company and that each employee has a proper understanding of the importance of the quality management function and its direct relevance to the success of the Company.
Every employee is equally responsible for, and will be trained to perform the duties required by his or her specific role. Furthermore the Company will ensure that any sub-contractors employed for a particular function will meet specified evaluation requirements and will accept the responsibility of their work.
We hear-by certify that the documented quality system accurately describes the quality system in use within the Company to meet the requirements of BS EN ISO9001:2000.
The quality system will be regularly monitored and improved under the Commercial Directors ultimate responsibility with regular reporting on the status and effectiveness at all levels.
Cleaning audits
Regular cleaning audits are carried out by NJC quality control officers in accordance with BICSc guidelines. The results of the audits are passed to the management team for appropriate action and copied to the client’s representative. It is NJC’s audit strategy to be pro-active about service quality. We aim to discover and remedy service failures before they are noticed by the customer, significantly improving cleaning standards, service perception and customer experience.
Online service desk / helpdesk
The NJC online service desk records and manages all service omissions and complaints and ensures that they are fully resolved in accordance with the agreed service levels. Where applicable, certain work orders have automatic notices requiring prior preparation of risk assessments or method statements before commencement of work. The PPM diary in the service desk contains reminders for compliance tasks including Health & Safety, COSHH reports, method statement and safety data sheets thus providing a full audit trail.
Monthly customer performance meetings
NJC will hold meetings with customer representatives to review performance levels and raise any issues for concern. Minutes of the meeting will be taken, action points agreed and these will be subsequently resolved and reported by the NJC Key Account Manager,Cleaning Manager and Service Support Managers.
